Does every vehicle owner need to stay beside the car?
Agree on access and authority before the visit. A responsible contact must be reachable and authorized to answer questions for the vehicles in the combined request. Key handover and owner-absence arrangements need to be confirmed; do not assume a colleague can authorize work without permission.
Do we need four open work bays for four vehicles?
Describe the actual layout, available work area and how vehicles can be moved. The team reviews a workable sequence and access plan; a group request does not mean four technicians or simultaneous service. Keep waiting vehicles and traffic out of the agreed work area.
Can employees have private records or separate invoices?
A combined request uses one booking contact and reviewed scope. Separate employee billing, approvals or private account records are not automatically created by adding vehicles. Discuss those needs before booking; separate requests or a business arrangement may be more appropriate.
What if a vehicle or its service changes after the quote?
Tell Motrive before the appointment. A different engine, tire setup, service selection or vehicle count can affect fitment, labour, shared costs and scheduling. The changed request needs review, and any revised scope and total must be accepted before proceeding.
What happens if one car cannot be serviced at the site?
The reason and the remaining work need to be assessed. Do not assume the other vehicles’ work, timing or group amount stays identical. Follow the revised scope and instructions provided for the request, and contact Motrive if a change needs clarification.
Should the coordinator collect everyone’s account credentials?
No. Collect only the vehicle and permission details needed to prepare the request. Each person should keep their login credentials private. Use an authorized booking contact for the combined request and discuss a different arrangement if individual confidentiality is needed.
